1. Preamble

The purpose of this Privacy Policy is to inform you, with full transparency, about how Coralie Marichez EI, acting as the data controller, collects and processes your personal data on the website www.enroute-withcoco.com. Protecting your data is a priority. This policy complies with Regulation (EU) 2016/679 (GDPR) and the French "Informatique et Libertés" Act.

 

2. Nature of Data Collected

We only collect data strictly necessary for our coaching and psychotherapy activities:

• Identification data: Name, first name, email address, phone number, postal address.

• Navigation data: IP address, audience measurement cookies, browser type, visit duration.

• Data provided voluntarily: Information provided via contact forms, appointment requests, or newsletter subscriptions.

 

3. Purposes and Legal Bases for Processing

The processing of your data is justified by the following legal bases:

• Contractual execution: Management of your appointments, follow-up of your sessions, billing.

• Consent: Sending newsletters or information regarding our workshops (you may withdraw your consent at any time via the unsubscribe link).

• Legitimate interest: Improvement of user experience, anonymized traffic analysis, website security.

• Legal obligation: Retention of accounting documents in accordance with the French Commercial Code.

 

4. Recipients and Sub-processors

Your data is neither sold nor rented. It may be shared with our technical sub-processors who guarantee data security:

• Hosting and platform: Wix.com.

• Appointment booking: Crenolib.

• Email management: (e.g., Brevo, Mailo, or other tools you use).

Transfers outside the EU: Some of our partner tools may process data outside the European Union. In such cases, we ensure that these providers offer adequate safeguards (compliance with the Data Privacy Framework or signature of the European Commission's Standard Contractual Clauses).

 

5. Retention Periods

In accordance with CNIL requirements, data is retained according to the following schedule:

• Prospects (without purchase): 3 years from the last positive contact.

• Clients (coaching/therapy): For the duration of the contractual relationship, plus the applicable legal limitation periods (5 years).

• Accounting data: 10 years (legal obligation).

• Cookies: Maximum lifespan of 13 months.

 

6. Your "Informatique et Libertés" Rights

You have the following rights: access, rectification, erasure, restriction, objection, and portability.

• Exercising your rights: For any request, please contact Coralie Marichez at: hellococo@mailo.com.

• Right to lodge a complaint: If you believe, after contacting us, that your rights have not been respected, you have the right to lodge a complaint with the CNIL (via the website cnil.fr).

 

7. Data Security

We implement appropriate technical and organizational measures (SSL/HTTPS encryption, restricted data access, secure passwords) to protect your information against unauthorized access or data breaches. In the event of a breach, we will notify you as soon as possible in accordance with legal obligations.

 

8. Applicable Law

This privacy policy is governed by French law and Regulation (EU) 2016/679 (GDPR). It also complies with the amended Law No. 78-17 of January 6, 1978, known as "Informatique et Libertés." In the event of a dispute, French courts shall have exclusive jurisdiction, subject to any specific allocation of jurisdiction arising from a particular legislative or regulatory provision.

 

9. Cookie Policy

Cookies are small text files stored on your device when you visit our Site. They allow your browser to be recognized and certain information to be captured and remembered. The site uses cookies to improve your navigation. During your first visit, a banner allows you to accept, refuse, or customize these cookies. You can change your preferences at any time via your browser settings.

 

10. Contact & Data Protection Officer (DPO)

For any questions regarding our Privacy Policy or to exercise your rights, you can contact us at: hellococo@mailo.com. In accordance with the GDPR, Coralie Marichez acts as the personal data controller. If you wish for your information to be deleted, modified, or for any access request, please contact her at the following address: hellococo@mailo.com.

 

11. Modifications

We reserve the right to modify this policy to ensure its compliance with legislative changes. Any modifications will be published on this page.